Frequently asked questions

  •  When will my order arrive?
    • Packs of balloons and Eco-friendly balloon sets will be dispatched the same day if ordered before 11am
    • Streamer backdrops will be posted within 3 days of ordering.
    • If you order on a Friday, Saturday or a Sunday, your order will be made up on the following Monday.
  • Do I have to be home to receive my order or will it be left?
    • Orders are sent out via Royal Mail, tracked and most items can fit through a letter box.  Backdrops are larger, and maybe a work address is preferred.
  • Giant balloon inflation

    For inflation, we recommend that you have a tape measure and get 2 chairs, measuring a space of 80cms between the 2 chairs. When attaching to a full tassel tail, inflate the balloon fully with helium in between the 2 chairs until it is touching each chair and then you will know it is filled to exactly the right size. On a hot day, under-blow the giant to 70cms to preventing popping.

    For giant balloons on plain ribbon or short tassel tails we recommend a ratio of 60:40 helium to air. Just follow the instructions above, inflating the giant first with approx 15cms of air, then continue with helium.