Terms & Conditions

These terms and conditions apply to the use of the Lovebug&Co website. By placing an order with us you are agreeing to accept these terms and conditions. The terms and conditions as stated on the website are subject to change at any point without prior notice to you. Please read them carefully before using the website and/or placing an order. If you do not agree with the terms and conditions as stated, you should not use or access the website. If you have any questions or queries relating to the terms and conditions then please contact us at [email protected]

1. Balloon in a box

We no longer supply plastic balloon in a box gifts - we've made the change to only offer green balloon alternatives... we hope you understand :) 

2. Giant balloon inflation

For inflation, we recommend that you have a tape measure and get 2 chairs, measuring a space of 80cms between the 2 chairs. When attaching to a full tassel tail, inflate the balloon fully with helium in between the 2 chairs until it is touching each chair and then you will know it is filled to exactly the right size. On a hot day, under-blow the giant to 70cms to preventing popping.

For giant balloons on plain ribbon or short tassel tails we recommend a ratio of 60:40 helium to air. Just follow the instructions above, inflating the giant first with approx 15cms of air, then continue with helium.

3. For all delivery information please see our dedicated delivery page here

Local Events – we love to be involved in local celebrations, weddings and corporate events and can offer a hand delivery service within the Leicestershire area – please email us for a quote.

Large orders and corporate orders - we will offer a quotation based on your requirements and full payment is required to confirm the order. No balloons will be dispatched until full payment has been received. 

4. Cancellations

If you wish to cancel your order with us then please inform us as soon as possible by email, with CANCEL in the subject line. Please include your order number and use the same email address as stated on the order for identification. For cancelled orders refunds will be processed within 7 working days and will be credited to your original method of payment.

5. Changes

If you have any changes or amendments to your order please let us know immediately. We will endeavour to fulfill any changes requested.  Please include your order number and use the same email address as stated on the order for identification.

6. Product Information

Lovebug&Co are committed to providing wonderful balloons that are to the very highest standard.  Balloon displays can be effected by environmental changes and temperatures. 

7. Payment Options

We accept all major credit and debit cards through paypal.  The total cost of the order is the price of the items ordered, inclusive of VAT and delivery. 

8. Privacy Policy

At Lovebug&Co we are committed to maintaining your privacy.

When you purchase a product from our website we will take your name, telephone number, email address, billing details and delivery details as well as your chosen method of payment. This information will allow us to complete your order as well as enable us to contact you with any changes or amendments to the order once placed.

Lovebug&Co will not, at any point, ask you to provide personal information regarding your payment method via email.  We will not pass your personal information, credit or debit card details on to any third party organisations.

We will always take photographs of our orders prior to dispatch this is to ensure condition at the time of posting but also for marketing reasons – images will be used on our website and on social media. If you do not want images of your order on social media, then please instruct us of this at the time of ordering.

9. Contact Us

How can we help?

Our customer service team is on hand and are happy to help, just contact us at [email protected]